When you need us, we’re already there
No one looks forward to making a claim — but when the unexpected happens, you need a partner who knows how to respond. At Annex, we guide clients through insurance claims in Perth with clarity and professionalism, ensuring every step is handled with care.
Our approach
When it comes to insurance claims in Perth, we are able to manage your claim with care, urgency and expertise. Here’s what you can expect from us:
1. Prompt Response
We act quickly to assess your situation and provide initial guidance.
2. Clear Communication
We keep you informed at every stage of the claims process — no chasing required.
3. Active Advocacy
We deal directly with insurers on your behalf, representing your interests throughout.
4. Efficient Coordination
We help arrange assessments, reports, and required documentation to keep things moving.
5. Focused Resolution
We work to secure the best possible outcome with minimal disruption to your business.
Your responsibilities
To facilitate a smooth claims process, we recommend the following steps:
1. Ensure Safety
If there’s an immediate danger, contact emergency services.
2. Prevent Further Damage
Take reasonable steps to mitigate additional loss or damage.
3. Notify Us Promptly
Inform Annex of the incident as soon as possible.
4. Document the Incident
Gather relevant information, including photos, receipts, and witness details.
5. Await Approval Before Repairs
Do not commence repairs until you’ve received approval from your insurer.
Ready to assist
If you need to lodge a claim or have questions about the process, please email: claims@annexrisk.au
Our team is here to support you every step of the way.
